Managed Services

Our comprehensive and proactive approach to Managed IT Services is designed to insure your systems are always available and running smoothly.  We don’t simply “set it and forget it”.  The goal of our process is to avoid technical problems during the entire lifecycle of your technology investments.  By taking a proactive approach toward technology implementation and support we are able to maximize the value of your investments and prevent costly downtime.
Everything starts with a good plan.  We take the time to understand your business and where it is headed.  We review your IT systems and services to insure they are aligned with the short and long term objectives of your business. 
  • IT Asset Review
  • IT Budget Review
  • IT Vendor Contract / License Review
  • Disaster Recovery / Business Continuity Planning
  • New Technology Evaluation
We will work with you to procure and deploy the IT hardware, software, and services needed to keep pace with your business as it grows. 
  • Desktop and notebook computers
  • Servers
  • Network and firewall equipment
  • Server and user software
  • Internet and telecom services
  • Cloud services
We will handle all of the day-to-day administrative tasks required to run your IT systems.
  • New user setup and configuration
  • Network and file store security administration
  • Application specific administration
  • Anti-virus / anti-malware system administration
  • Backup and recovery administration
We will take care of all regular maintenance activities needed to keep your IT systems up and running smoothly.
  • Regular security and critical updates to user computers and servers
  • Standard updates and patches to user and server application software
  • Periodic system optimization tasks
Using state of the art monitoring tools, we’ll keep an eye on your systems 24x7 to insure peak performance and uptime.  We can typically respond to potential problems before they impact your business.
  • 24x7 monitoring of servers for hardware and software faults
  • Daily monitoring of user computers
  • Daily, weekly, or monthly reports of system status
  • Periodic manual review of system and application logs
We are here to help when you need it.  Of course, our goal in proper Planning, Deployment, Administration, Maintenance, and Monitoring is to minimize problems and calls for help.  However, we realize there are times when things will break or you may just have a quick question.  We will also setup a schedule for regular visits to your office to provide “face time” with your staff and deal with any questions or issues that are better handled on-site.
  • Unlimited helpdesk support as needed
  • Regular support available 10x5 (M-F, 8:00-6:00)
  • Off-hours emergency support available as needed
  • Remote support via phone or email
  • On-site support available as needed
  • Regular on-site visits
Finally, we will periodically conduct an analysis of your IT systems and operations to find ways to improve your systems and services to better support your overall business goals.  Using industry standard metrics, we strive to continuously enhance the value we bring to your business.
  • Review trouble ticket history to spot trends and problem areas to be addressed
  • Regular analysis of IT operations for improvements to overall service levels